Maintenance Technician II

Hilton Grand Vacations • Orlando, FL

3d

About The Position

The Maintenance Technician II works in the Engineering Department to maintain the appearance and mechanical and electrical function of buildings and grounds, both inside and outside the property. The role requires familiarity with Hilton Grand Vacations Standard Operating Procedures, OSHA standards, and the HGV Safety Handbook, as well as flexibility in responding to changing guest, owner, associate, and workload needs.

The technician performs and troubleshoots maintenance across electrical, HVAC, plumbing, appliance, mechanical, and general building systems. The position also includes maintaining records and completing work orders and preventive maintenance, addressing safety hazards, and providing prompt, professional service to guests, owners, associates, and other customers. Schedule flexibility is required to accommodate a seven-day work week, possible 24-hour call, and first, second, or third shifts.

Requirements

• High school diploma, GED, and/or trade school certification.
• 3–5 years of experience in trade-specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Familiarity with state and county building code regulations.
• Hold professional certifications as required by resort needs.
• Excellent interpersonal skills when dealing with guests, associates, and the general public.
• Ability to learn and adapt to a fast-paced environment.
• Ability to follow through on short-term and long-term projects.
• Self-starter who can work independently.
• Team-player attitude and ability to take direction from the Engineering Manager.
• Basic knowledge and troubleshooting skills in electrical, HVAC, plumbing, and appliance repair.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Schedule flexibility to accommodate a seven-day work week, 24-hour call as needed, and first, second, or third shifts.

Responsibilities

• Perform maintenance services for internal and external customers.
• Maintain proper working relationships within the department and with other operating departments on the property.
• Monitor the physical condition of units and the resort, and correct unsafe conditions.
• Maintain accurate work order and preventive maintenance, safety, major equipment repair or replacement, and parts and supplies inventory records.
• Diagnose and repair A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pools, amenities, landscaping, hardscape, locks, safety devices, and other typical resort items.
• Address guest and associate concerns and maintenance needs in a friendly and professional manner.
• Use hand and power tools and climb and work on ladders up to 20 feet high.
• Ensure all modes of property transportation are operating properly.
• Complete work orders, preventive maintenance, and daily projects reported by engineering management or the front desk, or otherwise assigned during the shift.
• File daily logs in the logbook and place work orders on the proper hook.
• Provide quick and satisfactory service to owners and guests to support guest satisfaction.
• Carry out management requests necessary to provide customer satisfaction within the associate's ability.
• Abide by company and engineering policies and procedures, the HGV Employee Handbook, and safety procedures.
• Identify and/or repair safety hazards.
• Learn and meet engineering requirements for future growth in the department.
• Accommodate a seven-day work week, be available for 24-hour call as needed, and be flexible to work first, second, or third shift.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options
• Recognition programs and rewards
• Travel discounts program
• Paid vacation and paid sick days
• Employee Assistance Program supporting physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee stock purchase program
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED