Maintenance Tech - Apartments

TRINITY MANAGEMENT COMPANY LLC•Glendale, AZ

2d•Onsite

About The Position

The Maintenance Tech is responsible for completing general inspections, service requests, apartment turns, general maintenance repairs throughout the property, and pool care as directed by the Maintenance Supervisor and Property Manager. The role has no supervisory responsibilities. The position includes responding to and prioritizing service requests, completing apartment turns on schedule, maintaining property grounds and common areas, and inspecting and repairing company vehicles, power equipment, and hand tools. The Maintenance Tech must follow company policies and procedures, Fair Housing Laws, and OSHA and safety standards, and report safety violations to the Maintenance Supervisor and/or Property Manager. This role requires clear, ongoing communication with supervisors and residents, a customer-service focus, and the ability to work a flexible schedule that may include weekdays, evenings, weekends, and some holidays. The employee may occasionally work at other property locations or travel overnight, and must be able to work in diverse weather conditions.

Requirements

High school diploma or equivalent.
At least two years of related experience preferred.
Demonstrated competency in plumbing, heating and cooling systems, pool care and maintenance, painting, and small appliance repair.
Strong communication skills, including the ability to communicate clearly with residents, the Maintenance Supervisor, and the Property Manager.
Customer-service skills and the ability to provide timely updates and follow-up to residents.
Reliable means of transportation.
Valid Arizona driver’s license, clean driving record, and personal auto insurance.
Ability to work weekdays, evenings, weekends, and some holidays.
Ability to work under diverse weather conditions.
Ability to identify and distinguish color.
Ability to walk, stand, and sit for prolonged periods; climb stairs; and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, and grasp.
Ability to make repetitive hand movements, operate assigned equipment and vehicles, and verbally communicate to exchange information.
Ability to lift up to 30 pounds at times and to lift, carry, push, and/or pull moderate to heavy amounts of weight.
Ability to occasionally travel, including working at other property locations or taking overnight trips.

Nice To Haves

At least two years of related experience.

Responsibilities

Complete assigned service requests within 48 hours.
Organize and complete work orders based on priority, distinguishing emergency from non-emergency work.
Complete work orders efficiently and ensure required parts and equipment are available before arriving at a resident’s home.
Perform maintenance involving plumbing, heating and cooling systems, pool care and maintenance, painting, and small appliance repair.
Complete apartment turns on or before the day prior to the scheduled move-in date, meeting or exceeding company standards.
Reduce utility costs by following the Utility and Energy Conservation section of the Policies and Procedure Manual.
Inspect, maintain, and repair company vehicles, power equipment, and hand tools.
Respond to emergency calls within fifteen minutes when working on-call.
Maintain the property’s curb appeal and the cleanliness of the property and common areas.
Meet or exceed objectives, including monthly goals set by the Maintenance Supervisor and Property Manager.
Follow the Policies and Procedures Manual, Fair Housing Laws, and OSHA and Safety Manual standards.
Report safety violations to the Maintenance Supervisor and/or Property Manager.
Maintain detailed daily communication with the Maintenance Supervisor about property maintenance, safety and compliance, curb appeal, work orders, turns, resident concerns, and vendor performance.
Communicate effectively and positively with residents to support customer satisfaction and retention.
Communicate messages, ideas, and concerns clearly and thoroughly to the Maintenance Supervisor and Property Manager.
Communicate with residents openly, honestly, and promptly about maintenance requests and property concerns.
Fulfill commitments communicated to residents and provide appropriate follow-up.
Occasionally travel to other property locations or overnight trips as needed.