Maintenance Team Leader

Cardinal Group Companies•Prosper, TX

About The Position

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. The role ensures resident maintenance issues are resolved expertly and efficiently. The position is full-time and non-exempt, with an hourly rate, benefits, and bonus eligibility. The Team Leader helps maintain the appearance, cleanliness, and safety of the property; performs basic repairs and general maintenance; assists with apartment turnovers; and supports resident satisfaction through customer service and teamwork. The role also involves responding to emergencies, communicating maintenance or curb-appeal concerns to the Community Manager, and completing required training and following company policies and procedures. Work takes place both inside and outside apartment buildings and throughout the property, including amenities. The role involves frequent exposure to outdoor elements and weather conditions that may be unpleasant or hazardous. Regular local travel may be required to assist properties, attend training, or participate in business meetings.

Requirements

3–5 years of relevant industry experience; property management experience is a plus.
Excellent customer service skills.
Strong attention to detail.
Basic maintenance skills.
Working knowledge of pool service and maintenance.
Ability to lift at least 75 pounds.
Ability to work standing shifts of 8–12 hours.
Ability to work weekends and be available for on-call emergencies.
Ability to embody the Cardinal Culture and Cardinal Core Values.
Ability to work inside and outside in all weather conditions and physically access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver weights of at least 75 pounds.

Nice To Haves

High school diploma or GED equivalent preferred.
Property management experience is a plus.
Preferred career experience includes Maintenance Supervisor, Maintenance, Maintenance Manager, Facilities Manager, Supervisor, Building Manager, Building Engineer, Facilities Maintenance Manager, or Maintenance Director.

Responsibilities

Maintain exceptional curb appeal by keeping community grounds and buildings clean and properly maintained.
Assist with basic repairs and other general maintenance duties.
Demonstrate exemplary customer service and teamwork.
Maintain safe, tidy, and sanitary common areas, including the clubhouse, office, model, and hallways.
Keep the property free of trash, debris, and animal waste.
Maintain grass and landscaping, including watering flowers.
Ensure apartments have the best possible appearance before new residents move in.
Advise the supervisor of apartment items needing additional attention, such as ripped carpet, torn linoleum, or window or door repairs.
Assist with apartment turnovers as directed.
Communicate with the Community Manager about maintenance or curb-appeal problems requiring further attention.
Respond appropriately to emergencies in accordance with policies and procedures.
Participate in required in-service training sessions and Cardinal U training.
Understand and comply with all policies and procedures.
Contribute to resident satisfaction by meeting or exceeding customer expectations.
Perform other related duties as assigned.