Maintenance Team Leader

Cardinal Group Career•Williamsburg, VA

About The Position

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing residents’ living experience. This is accomplished by ensuring resident maintenance issues are resolved expertly and efficiently. The position is full-time and non-exempt, with hourly compensation, benefits, and bonus eligibility. The role includes maintaining the appearance and cleanliness of the property, assisting with repairs and apartment turnovers, and helping ensure apartments are ready for new residents. The Team Leader must respond appropriately to emergencies, communicate maintenance or curb-appeal concerns to the Community Manager, and follow company policies, procedures, and training requirements. The work takes place both inside and outside apartment buildings and throughout the property, including amenities. It involves frequent exposure to outdoor elements and may require local travel to assist properties, attend training, or attend business meetings. Other related duties may be assigned.

Requirements

3–5 years of relevant industry experience.
Excellent customer service skills.
Strong attention to detail.
Basic maintenance skills.
Working knowledge of pool service and maintenance.
Ability to lift, carry, push, pull, or maneuver at least 75 pounds.
Ability to work standing shifts of 8–12 hours.
Ability to work weekends and be available for on-call emergencies.
Ability to embody Cardinal Culture and Cardinal Core Values.
Ability to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to physically access all exterior and interior parts of the property and amenities.
Regular use of hands to finger, type, handle, or feel; ability to talk or hear; and ability to stand, walk, reach, climb, stoop, or squat.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Regular local travel may be required to assist properties, attend training classes, attend business meetings, or fulfill job responsibilities.

Nice To Haves

Property management experience is a plus.
High school diploma or GED equivalent preferred.
Preferred career experience includes Maintenance Supervisor, Maintenance, Maintenance Manager, Facilities Manager, Supervisor, Building Manager, Building Engineer, Facilities Maintenance Manager, or Maintenance Director.

Responsibilities

Maintain exceptional curb appeal by keeping community grounds and buildings clean and properly maintained.
Assist with basic repairs and other general maintenance duties.
Demonstrate exemplary customer service and teamwork.
Keep the clubhouse, office, model, hallways, and other common areas safe, tidy, and sanitary.
Keep the property free of trash, debris, and animal waste.
Maintain grass and landscaping, including watering flowers.
Ensure apartments have the best possible appearance before new residents move in.
Advise the supervisor of apartment items needing additional attention, such as ripped carpet, torn linoleum, or window or door repairs.
Assist with apartment turnovers as directed.
Communicate with the Community Manager about maintenance or curb-appeal problems requiring further attention.
Respond appropriately to emergencies according to policies and procedures.
Attend required in-service training sessions.
Understand and comply with policies and procedures.
Contribute to resident satisfaction by meeting or exceeding customer expectations.
Participate in Cardinal U training as required.
Perform other related duties as assigned.