Maintenance Supervisor

Gillespie Property Management•Portland, MI

20d•Onsite

About The Position

The Area Maintenance Supervisor leads and optimizes building operations and maintenance for three multifamily properties in Portland, Charlotte, and Ionia, Michigan. The role oversees two Service Technicians and one Grounds Technician and promotes positive team performance and high-quality customer service for residents, prospective residents, and tenants. The supervisor coordinates service-team activities, contractors, repairs, apartment turnovers, capital projects, preventative maintenance, inspections, and property upkeep. The position also contributes to budget planning and forecasting, equipment and supply management, compliance, and accurate maintenance records. This is an onsite role that requires travel by car between properties and participation in a scheduled on-call rotation.

Requirements

High school diploma, general education degree, related vocational training, or an equivalent combination of education and experience.
Two years of property management maintenance experience, including knowledge of plumbing, appliances, mechanical and electrical systems, drywall repair, HVAC systems, and carpentry.
Experience with capital improvement projects, operational reporting, and budget guidelines.
EPA Tier 2 Certification, or ability and willingness to obtain it within 90 days.
Ability to respond to service requests with a sense of urgency.
Effective communication, customer service, and organizational skills.
Valid driver's license, personal vehicle, and current automobile insurance; the employee must furnish their own vehicle for job duties.
Satisfactory background and drug screening and passing required physical testing.

Responsibilities

Lead, train, onboard, and develop service technicians, including helping the team use the RealPage Facilities application and tablets.
Collaborate with management and facilities teams to solve problems professionally and with a focus on customer service.
Schedule and manage service-team and contractor activities, including repairs, move-in turnovers, and capital expenditure projects within property budgets and needs.
Plan and complete daily, weekly, and monthly work related to customer service, work orders, capital replacements, preventative maintenance, and site inspections.
Recommend property needs, including capital replacements, deferred maintenance, and system requirements; assist with budget planning and forecasting.
Coordinate new move-in apartment turnovers with vendors and work with property management and the Area Facilities Coordinator to follow HUD purchasing guidelines.
Complete and distribute work orders, perform building repairs, and remove or shovel snow as needed.
Inspect, clean, and maintain property grounds; care for equipment; and maintain inventories of equipment, tools, and supplies.
Complete emergency repairs to prevent property damage or deterioration.
Complete monthly inspection logs and lead and complete semi-annual unit inspections.
Maintain accurate records for work orders, preventative maintenance, and site and grounds inspections.
Maintain an organized, clean, and safe work environment and comply with site safety and hazardous communication standards.
Perform on-call duties as part of a scheduled rotation and other tasks as requested.
Follow local, state, and federal Fair Housing guidelines.