Maintenance Supervisor

Hawthorne Residential Partners•Tuscaloosa, AL

21d

About The Position

At Hawthorne Residential Partners, the Maintenance Supervisor helps create a clean, well-maintained, and welcoming apartment community. The role monitors the maintenance team’s budget, manages inventory, delegates work orders, ensures apartments are ready for new residents, maintains compliance, and provides team training and development. The supervisor leads and schedules daily maintenance work, oversees vendors and capital improvement projects, and performs or supervises repairs and preventative maintenance across HVAC, plumbing, electrical, and other systems. The role also oversees unit turns, inspects vacant apartments before move-in, and maintains buildings, grounds, amenities, and common areas. The position includes an on-call rotation for after-hours emergencies and occasional support for resident events. The schedule is Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. Compensation includes hourly pay, with eligibility for monthly renewal bonuses, quarterly performance bonuses, and quarterly resident satisfaction bonuses. Hawthorne also describes career development and education reimbursement programs, along with a range of personal and professional benefits.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver's license.
EPA certification.
Ability to participate in an on-call rotation for after-hours emergencies.
Ability to work Monday through Friday during standard office hours of 8:00 AM to 5:00 PM.

Nice To Haves

Prior supervisory or lead technician experience is strongly preferred.
CPO certification is highly preferred; it may be required in some states.
Strong customer service and people skills, with a commitment to kindness, community, and connection.
Accountability, integrity, and clear communication.
Vendor relationship management skills.
Strong organization and ability to balance multiple tasks and priorities.
Reliability and dependability.
Hands-on technical expertise and problem-solving ability.
Leadership skills, including mentoring and guiding others.

Responsibilities

Lead, schedule, and supervise the daily work of the maintenance team, ensuring high performance and accountability.
Foster a team culture rooted in excellence, integrity, kindness, connection, and service.
Supervise vendor partners and ensure their work is timely, safe, and consistent with company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing execution.
Identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs.
Ensure HVAC, plumbing, electrical, and other systems function properly through hands-on repairs and oversight.
Oversee unit-turn scheduling and execution so homes are move-in ready and meet Hawthorne quality standards.
Personally inspect vacant units for cleanliness, functionality, and presentation before move-in.
Implement and maintain a preventative maintenance plan for buildings and equipment.
Keep grounds, amenities, and common areas clean, safe, and well-maintained.
Support curb appeal and the community’s appearance through daily attention.
Participate in the scheduled on-call emergency service rotation.
Respond to service requests in a timely, thorough, and professional manner.
Follow OSHA and company safety guidelines, policies, and standards.
Provide training, development, mentoring, and guidance to team members.
Monitor the team’s budget, manage inventory, and delegate work orders effectively.
Occasionally support resident events as needed.