Maintenance Supervisor

The NRP Group LLC•Arlington, TX

22d•Onsite

About The Position

The Maintenance Supervisor oversees the physical aspects of The NRP Group’s apartment community, coordinating and performing maintenance and repairs, maintaining curb appeal and apartment quality, responding to service requests, and following safety policies. The role works under the direction of the Community Manager and is based at The Elliott, an LIHTC community in Arlington, Texas. The supervisor directs community maintenance and preventative maintenance, manages apartment turns, inventory, expenses, contractors, records, tools, and equipment, and advises the Community Manager on safety concerns, maintenance needs, and capital improvements. The role also provides resident and team-member service, participates in after-hours emergency coverage, and leads the maintenance team through hiring support, training, scheduling, coaching, and performance reviews.

Requirements

High school diploma or equivalent.
CFC Universal Certification.
Sufficient knowledge to thoroughly complete maintenance assessments to the standard of a Maintenance Supervisor.
At least 5 years of experience in maintenance and repair for apartment communities.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Yardi experience.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records required by NRP policy.
Walk the property daily to maintain curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assistance with resident move-outs and renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials, and maintain an accurate supply log.
Advise the Community Manager on capital improvements and maintenance requirements for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment.
Complete service requests and apartment turnovers in accordance with NRP policy and procedure.
Supervise the use of property golf carts and other major tools and equipment, when applicable.
Notify Community Managers of solutions for safety or liability concerns and preventative maintenance needs.
Conduct and document monthly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests promptly and professionally.
Audit the key tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Occasionally assist at other properties and run errands as needed to support the property.
Support the Community Manager and Recruiting Department with new-hire selection.
Train, coach, and mentor team members and ensure they receive appropriate training.
Build a team environment through weekly meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled written performance reviews; take corrective action in accordance with company policy.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.