Maintenance Supervisor ($3,000 Sign-on-Bonus) Mayfair Mansions, DC

Enterprise Community Partners•Washington, DC

7d•$30 - $37•Onsite

About The Position

The Maintenance Supervisor provides leadership, direction, and oversight for the physical condition, appearance, safety, and operational efficiency of the property. The role helps ensure an attractive living environment for residents, a positive workplace for associates, high-quality service, resident satisfaction, and associate engagement. The supervisor oversees timely completion of resident service requests and routine, preventive, scheduled, and emergency maintenance. Responsibilities include maintaining equipment and records, managing maintenance associates, overseeing apartment turnovers, and keeping the community, grounds, landscaping, and dumpster areas clean and safe. The role also handles complex service issues, emergency responses, budget planning and purchasing within established policies, and coordination of service contracts. The position includes supervisory responsibilities such as interviewing, hiring, training, assigning and directing work, evaluating performance, and addressing associate concerns. The supervisor may provide training across the company and support other communities as assigned. On-call availability requires the ability to report to the property within 30 minutes of a call.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain it within 90 days of employment.
Proficiency using hand and power tools.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written English communication skills, including the ability to interact with diverse associates, residents, and external agencies.
Ability to read English well enough to understand policies, procedures, safety notices, business correspondence, and documentation.
Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
Strong customer service orientation toward older adults.
Strong attention to detail.
Basic computer keyboarding and navigation skills.
Provide a basic tool set.
Possess and maintain timely and reliable transportation.
When on call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property's physical condition, appearance, safety, and operational efficiency.
Ensure resident service requests are completed accurately, promptly, and to a high standard.
Provide courteous customer service and communicate effectively with residents, associates, management, and guests.
Perform or oversee routine, preventive, scheduled, and emergency repairs and general upkeep; maintain appropriate logs and records.
Manage, train, and direct maintenance associates and ensure work is completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas, grounds, dumpster areas, and other spaces safe, tidy, and free of trash, debris, and animal waste; prepare dumpsters for pickup.
Monitor the community and grounds, identify maintenance needs, and advise management of areas requiring attention.
Maintain landscaping, water flowers, and perform snow removal as needed.
Comply with company policies, procedures, and regulatory requirements.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning; maintain property appearance within budget; ensure service contracts are in place and renewed; and purchase equipment and supplies according to budget and purchasing policies.
Respond promptly and professionally to emergencies.
Develop and deliver formal and informal training to associates as assigned, and attend required in-service training.
Support other communities as assigned and perform other duties as assigned.
Interview, hire, train, assign, and direct maintenance associates; appraise performance, reward and discipline associates, and address complaints and problems.
Provide a basic tool set and maintain reliable transportation.
When on call, remain ready and fit for work and be able to report to the property within 30 minutes of receiving a call.