Maintenance Supervisor

Avenue5 Residential, LLC•Sierra Vista, AZ

25d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The supervisor works with the maintenance team to complete service requests and unit make-readies, tracks work orders and recurring issues, performs and oversees maintenance and preventive maintenance, inspects property grounds and common areas, and supports emergency response. The role also mentors the maintenance team, coordinates with property leadership and contractors, promotes resident satisfaction and safety, and helps ensure the property remains within budget and compliant with applicable standards.

Requirements

High school diploma or equivalent.
At least three years of experience in property management or a directly related field.
General maintenance and carpentry skills.
Valid driver's license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to complete daily maintenance tasks, including service requests and unit make-readies.
Review and track service requests and identify recurring maintenance issues.
Respond to maintenance issues promptly and professionally in accordance with company policies and practices.
Perform maintenance repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Perform general carpentry, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Ensure work order records are accurate and orders are completed to company standards and resident satisfaction.
Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the property manager and maintenance supervisor.
Promote and observe safety and risk management in accordance with applicable rules and regulations.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
Promote customer satisfaction, cleanliness, curb appeal, and courteous, professional interactions with current and potential residents.
Foster positive and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to collaborate on challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Paid time off, including 10 paid holidays, a community service day, and the employee's birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.