Maintenance Supervisor

The Bainbridge Companies•Frederick, MD

55d•Onsite

About The Position

The Maintenance Supervisor must be a “hands-on” maintenance person capable of performing a wide range of building maintenance tasks including plumbing, electrical, painting, heating, air conditioning, and appliance repair. This role is also responsible for managing the department’s budget, controlling expenses, and identifying cost-saving measures without compromising quality. A key aspect of this position is contributing to the cleanliness and marketability of the property to aid in lease renewals and acquisition of new leases, alongside providing excellent customer service.

Requirements

A High School education or equivalent is required; college degree is a plus but not a requirement.
Ability to fluently read and write English.
Accurately perform intermediate mathematical functions and use all on-site resident management software functions.
Four years minimum experience as supervisor in community management maintenance, other building maintenance or related field. Renovation experience may be required for older communities built five or more years ago.
Ability to work any of the seven days of the week, 52 weeks of the year.
Ability to work scheduled hours consistently as well as overtime if necessary when requested.
Ability to serve on-call, as scheduled or as necessary.
On-call staff is required to live within a minimum distance to the property for efficient response time.
Ability to travel to attend various company gatherings either in the general vicinity or your home, property, or in another state.
Valid driver’s license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions.
EPA certification Type I and II.
Pest Control, if performed in house.
Other licenses and certification as required by Bainbridge, state or federal law.
Own set of basic hand tools; tools not provided by property.
Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to accept and learn from constructive criticism
Well organized, detail oriented, efficient
Ability to prioritize and multi-task
Must be team oriented but able to work independently on occasion
Strong analytical and problem solving skills
Strong customer service orientation
Ability to meet deadlines which may include late hours and weekend as needed
Ability to follow oral and written instruction
Ability to lead and motivate a staff
Basic computer and Internet knowledge
Ability to use Outlook
Ability to operate and understand personal computer functions and company utilized software packages

Nice To Haves

College degree
Renovation experience may be required for older communities built five or more years ago.
Pest Control, if performed in house.
Other licenses and certification as required by Bainbridge, state or federal law.
Major appliances, HVAC, with EPS Certification
Basic to intermediate plumbing, sheet rock, general carpentry
Basic to intermediate electrical, when no license is required
Pool care and pest control if required by property
Roofs and gutters
Wallpaper/painting
Irrigation maintenance and repairs
Landscaping
Fountain maintenance and repairs
Foundation/sidewalk repairs
Ice/snow removal
Golf carts and small engine maintenance

Responsibilities

Participate in company training classes and meetings, ensuring all service staff receives appropriate training as required.
Organize, prioritize, and ensure service requests and repairs are made correctly and in a timely manner.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times.
Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner.
Perform turnkey work as required and ensure all make-readies are inspected.
Adhere to the Standard Operating Procedures.
Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations.
Adhere to and enforce the company’s personnel management policies and procedures.
Maintain a superior customer service relationship with residents, co-workers, vendors, and the community.
Communicate effectively with residents, co-workers, vendors, and the community.
Work with the Property Manager to handle maintenance-related resident problems.
Assist with recruiting, hiring and training of quality staff, recommend promotions and terminations when necessary.
Work with Property manager to obtain competitive bids for maintenance-related expenses.
Understand and adhere to budgeted guidelines.
Contract use of outside vendors only when necessary.
Monitor inventory and maintain appropriate levels of parts and supplies.
Maintain the staff’s safety training and MSDS binder.
Schedule and complete the Preventative Maintenance Program designed per property.
Other tasks or duties as assigned by supervisor.