Maintenance Supervisor

MMS Group • Fort Wayne, IN

18d • $65,000 - $75,000

About The Position

The Maintenance Supervisor, referred to in the position purpose as the Service Manager, is responsible for the community’s overall maintenance operations and for maintaining high standards of safety, quality, and resident satisfaction. The role manages daily maintenance functions and the unit-turn process while coaching, leading, and holding the service team accountable. The position also has the potential to earn over $10,000 per year in performance bonuses.

The supervisor manages operational, financial, compliance, and safety processes; coordinates vendors and purchasing; monitors payroll and expenses; and maintains documentation and equipment. The role oversees service requests, preventative maintenance, inspections, emergency response, property appearance, capital projects, and make-ready work. It also includes resident interaction and collaboration with the Community Manager, Regional Property Manager, Facilities Manager, Capital Project Manager(s), contractors, and vendors.

The schedule is Monday through Friday, 8 a.m. to 5 p.m. Weekend work may be necessary. The role requires attendance at scheduled meetings and training, and overnight or out-of-state travel when required. A valid driver’s license, reliable vehicle, personal tools, working phone, and EPA Certification are required.

Requirements

• At least 3 years of multifamily maintenance experience.
• High school diploma or GED preferred.
• Formal training or experience in carpentry, plumbing, electrical, painting, and refurbishing.
• EPA Certification.
• Strong knowledge of property maintenance, safety practices, and operational standards.
• Ability to read and interpret financial reports, budgets, sketches, and blueprints.
• Understanding of Fair Housing, ADA, Landlord–Tenant Law, OSHA standards, and local and state building codes.
• Effective written and verbal communication skills and ability to connect with diverse individuals.
• Ability to inspire, coach, and hold team members accountable.
• Strong time management, conflict resolution, and problem-solving skills.
• Ability to build and maintain effective working relationships with peers, leaders, residents, and community agencies.
• Ability to perform in a fast-paced environment and adapt to changing priorities.
• Ability to lift, push, pull, and carry up to 50 lbs., with frequent walking, standing, climbing, squatting, and balancing.
• Must attend scheduled meetings and training and travel overnight or out of state when required.
• Valid driver’s license, reliable vehicle, personal tools, and working phone.
• Willingness to work weekends when necessary.

Nice To Haves

• At least 1 year of multifamily supervisory experience.
• Knowledge of RealPage systems, including OneSite and Ops Technology.
• CPO and/or CAMT certification.

Responsibilities

• Assist with annual budget preparation; monitor expenses and manage costs through inventory control and purchasing procedures.
• Process payroll accurately, monitor overtime, and follow company financial guidelines.
• Oversee move-in, move-out, and chargeback inspections; ensure proper deposit deductions and timely documentation.
• Issue and track purchase orders, invoices, vendor credentialing, and petty cash according to company policies.
• Drive vendor compliance with Ops Technology, maintaining at least 90% utilization.
• Complete and submit reports accurately and on time.
• Use company equipment responsibly and maintain tools, materials, shop organization, and inventory.
• Develop and enforce safe work practices; lead monthly safety meetings and maintain OSHA/MSDS documentation.
• Ensure compliance with safety, operational, and reporting procedures, including timely incident and workers’ compensation reporting.
• Lead, mentor, and coach the service team; communicate performance concerns to the Community Manager.
• Foster accountability, continuous learning, and recognition through team meetings, performance reviews, and training.
• Communicate regularly with the Community Manager and Regional Property Manager about community needs.
• Recruit, interview, and onboard service team members; support development, retention, and training compliance.
• Schedule and delegate daily work and on-call rotations; maintain balanced workloads and team dress-code compliance.
• Assign, track, and complete service requests using the “9, Noon, and 5” process; provide daily updates and meet work-order goals.
• Resolve service requests within 24 hours when possible and escalate complex issues to the Facilities Manager.
• Perform scheduled preventative maintenance, maintain equipment, and plan long-term repairs.
• Oversee cleanliness, safety, and curb appeal of common areas, GO Zones, leasing office, grounds, and facilities.
• Support capital projects and renovations with Capital Project Manager(s) and contractors.
• Perform snow and ice removal as needed, complete logs, and ensure compliance with snow contracts.
• Conduct weekly property and vacant-unit inspections and enter reports into software.
• Keep grounds, trash areas, breezeways, stairwells, and common areas free of debris and hazards.
• Respond to emergency calls according to GoldOller policy.
• Analyze work orders for recurring issues and long-term maintenance trends; complete monthly preventative maintenance tasks and submit reports.
• Manage the make-ready process and unit turns, including budget-conscious scheduling, vendor coordination, technician oversight, daily walkthroughs, quality control, final inspections, and final approval.
• Inspect units within 72 hours of receiving a notice to vacate and document required work.
• Engage with residents professionally and respectfully; report questionable activity, unsanitary conditions, and unauthorized occupants or pets to the Community Manager.
• Participate in court hearings and appeals as needed; communicate clearly in writing and in person; support resident events and represent the community positively.

Benefits

• 12 paid holidays plus a Celebrate YOU Day.
• Up to 12 days of PTO in the first year, including vacation, personal, and sick time, increasing with tenure.
• Medical, dental, and vision plans for employees and family, starting the first of the month after 60 days of employment.
• Company-paid Health Reimbursement Account.
• Company-paid life insurance and Long-Term Disability coverage.
• 401(k) with a company match of 20 cents per dollar saved, on up to 5% of pay.
• Paid maternity, adoption, and parental leave after 2 years of service.
• Paid bereavement leave.
• Company-paid certifications and licensing.
• Complimentary access to community amenities, including pools, fitness centers, and wellness classes.
• Potential to earn over $10,000 per year in performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED