Maintenance Supervisor- Greens at English Consul/Hollins Station ($3,000 Sign-on-Bonus) Baltimore, MD.

Enterprise Community Partners•Lansdowne, MD

10d•$26 - $32

About The Position

The Maintenance Supervisor provides leadership and oversight for the property's physical condition, appearance, and operational efficiency. The role helps maintain a safe, attractive living environment for residents and a positive workplace for associates, while supporting quality service, resident satisfaction, and associate engagement. The supervisor coordinates maintenance operations, including service requests, routine and emergency repairs, preventive maintenance, apartment turnovers, grounds upkeep, and maintenance of equipment. The position also manages maintenance associates, contributes to budget planning and purchasing, supports resident communication and marketing efforts, and ensures compliance with company policies and applicable requirements. The supervisor may provide support to other communities and perform additional duties as assigned.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain it within 90 days of employment.
Proficiency using hand and power tools.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to read English well enough to understand policies and procedures, safety notices, business correspondence, and documentation.
Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and a strong customer-service orientation toward older adults.
Strong attention to detail.
Basic computer keyboarding and navigation skills.
Provide a basic tool set.
Possess and maintain timely and reliable transportation.
When on call, be available and fit for work and able to report to the property within 30 minutes of receiving a call.

Nice To Haves

Prior supervisory experience.

Responsibilities

Ensure timely, accurate, and high-quality completion of resident service requests.
Provide excellent customer service and communicate courteously with residents, associates, management, and guests; address concerns promptly and professionally.
Identify, perform, or oversee routine, preventive, scheduled, and emergency repairs and general upkeep throughout the community and on equipment; maintain appropriate logs and records.
Manage, train, and direct maintenance associates to ensure responsibilities are completed efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for pickup.
Monitor the community and grounds for maintenance and safety needs and advise management of areas needing attention.
Maintain landscaping, including watering flowers, and perform snow removal as needed.
Comply with company policies, procedures, and external regulatory requirements.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning; maintain the property's appearance within budget, ensure service contracts are in place and renewed, and purchase equipment and supplies according to established budgets and procedures.
Respond promptly, appropriately, and courteously to emergencies.
Develop and deliver formal and informal training to associates as assigned, and attend required in-service training.
Support other communities as assigned by management.
Manage the maintenance department, which may include hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
Perform other duties as assigned.