Maintenance Supervisor

Avenue5 Residential, LLC•Georgetown, TX

18d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of an assigned property, ensuring compliance with Avenue5 policies and standards and local, state, and federal regulations. The role also administers the company risk management program and contributes to and adheres to the property budget. The supervisor coordinates maintenance work and service requests, performs and oversees property repairs and preventative maintenance, inspects grounds and buildings, supports emergency response, and helps ensure safe, clean, well-maintained properties. The role mentors the maintenance team, collaborates with property leadership, residents, suppliers, and contractors, and promotes customer satisfaction and professional standards.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask.
Ability to perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Must maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to ensure daily maintenance tasks, service requests, and unit make-ready standards are met.
Review and track service request progress and identify recurring maintenance issues.
Respond promptly and professionally to maintenance-related issues in accordance with Avenue5 policies and practices.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as permitted by state guidelines.
Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving areas such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Maintain accurate work order systems and verify orders are completed promptly, to company standards, and to residents’ satisfaction.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly with the property manager and maintenance supervisor.
Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
Promote customer satisfaction through cleanliness and curb appeal, and interact courteously and professionally with residents and prospective residents.
Build positive, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is required and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to collaborate on property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.