Maintenance Supervisor - Greenview Village EPA Cert Required

Bedrock Property Management•Knoxville, TN

About The Position

The Maintenance Supervisor oversees the entire maintenance process for the property, including ordering supplies, diagnosing maintenance problems, and performing service requests. The role requires a strong background in HVAC, plumbing, electrical work, and general carpentry. The supervisor provides exemplary customer service, maintains the physical condition of the property, and supervises service staff and their workflow. The position may require responding to issues outside the normal work schedule and travel up to 10% of the time. The successful candidate is a proven leader who is forward-thinking, innovative, and driven, and who communicates effectively with residents and coworkers, including in difficult situations. Bedrock Property Management emphasizes genuine care, service excellence, collaboration, ownership, continual growth, and clear, kind communication.

Requirements

Hold at least one of the following certifications: EPA Section 608 Certification or an HVAC certification such as HVAC Excellence or equivalent. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
Strong background in HVAC, plumbing, electrical work, and general carpentry.
Ability to diagnose and repair major appliances, HVAC, plumbing, electrical systems when no license is required, general carpentry, pool systems, and roofs and gutters.
Ability to communicate effectively with residents and coworkers, including in difficult situations.
Ability to use computers and other technological devices to access email and company software.
Ability to travel up to 10% of the time.
Ability to respond to issues outside the normal work schedule when required.

Nice To Haves

OSHA 10 or OSHA 30 Certification.
Certified Pool Operator (CPO) certification.
Plumbing or electrical licenses or certifications, depending on state requirements.

Responsibilities

Supervise maintenance workflow and delegate work to service staff.
Maintain the physical condition of the property and oversee removal of debris and other objects.
Provide exemplary customer service to residents and proactively solve issues.
Order supplies, materials, and tools as needed, while meeting and exceeding budget expectations for expenditures.
Diagnose problems and repair major appliances, HVAC, plumbing, electrical systems when no license is required, general carpentry, pool systems, and roofs and gutters.
Address landscaping and snow or ice removal issues.
Perform service requests correctly and promptly, and respond professionally and on time to work orders.
Meet Bedrock's service work-order and vacant-turn-time standards.
Use hand and power tools for property upkeep and use computers and other technology to access email and company software.
Ensure adherence to company policies and procedures.
Respond to issues outside normal work schedules when required.
Perform other duties as assigned.