Maintenance Supervisor

Smoky Mountain Resorts • Pigeon Forge, TN

14h • Onsite

About The Position

The Maintenance Property Supervisor is responsible for overseeing the Maintenance department in its entirety for the property. This includes following and enforcing all company policies and procedures in accordance with all property manuals, employee evaluations, counseling, coaching, recruiting, training, following budget guidelines for expenses and labor, and achieving maintenance goals. This position also performs various tasks relating to project management, and other duties as assigned by the Maintenance Manager or General Manager.

Requirements

• High school diploma or equivalent.
• 0-1 year of supervisory experience directly supervising 2-4 people.
• Maintenance experience required.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.
• Lift 40-50 pounds.
• Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment.
• Sitting for most of the day.
• This position requires continuous ability to remember information.
• Valid driver’s license and ability to be on company insurance.
• Ability to deal with a diversified workforce.

Nice To Haves

• HVAC and CPO certificates preferred.
• Hospitality experience preferred.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.

Responsibilities

• Oversee all guest room, building, activities, waterpark, and grounds maintenance at the property.
• Complete Weekly and Monthly reports and paperwork as assigned.
• Ensure efficient management of the maintenance department by enforcing all policies and procedures.
• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
• Assist with regular and meaningful performance reviews in such a manner that promotes open two-way communication.
• Ensure all safety policies and procedures are strictly adhered to.
• Ensure that all preventative maintenance targets and goals are met.
• Maintain staffing levels according to property needs.
• Work with and oversee vendors, contractors, and other trade companies who may have contracts or projects at the property.
• Train maintenance personnel as required for proper waterpark and pool maintenance.
• Obtain and ensure security of all property equipment, tools, and/or vehicles.
• Communicate with property managers regarding projects, scheduling, inventory, ordering, billing, emergency maintenance issues, guest impact items, and staff performance.
• Maintain a culture of legendary service and hospitality among all staff.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
• Work with local health department, fire inspector, and other state or local agencies to maintain compliance at all properties.
• Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space.
• Host a safe and interactive environment that all kids and families can enjoy.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Perform other incidental and related duties as required and/or assigned.
• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED