Maintenance Supervisor

Avenue5 Residential, LLC • Dallas, TX

20d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and local, state, and federal regulations. The role also administers the company risk management program and contributes to and adheres to the property budget.

The supervisor works with and mentors the maintenance team to complete service requests, unit turns, inspections, repairs, and preventive maintenance. The role includes coordinating contractors and suppliers, supporting property emergencies, participating in the on-call rotation as necessary, and collaborating with property leadership to address operational challenges. The position requires professional, courteous interactions with residents and a focus on safety, cleanliness, curb appeal, and customer satisfaction.

Requirements

• High school diploma or equivalent.
• At least three years of experience in property management or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask.
• Ability to perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Ability to comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to company standards.
• Review and track service requests and identify recurring maintenance issues.
• Respond to maintenance-related issues promptly and professionally in accordance with Avenue5 policies and practices.
• Perform maintenance and repair work involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventive maintenance on items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify that work is completed promptly, to company standards, and to residents’ satisfaction.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including severe weather, fires, and floods.
• Communicate maintenance issues promptly to the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable laws, regulations, and company requirements.
• Monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
• Promote resident satisfaction through cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Administer the company risk management program.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on property challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off plan including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED