Maintenance Supervisor

FCA Management, LLC•Fredericksburg, VA

24d•$33 - $35

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine upkeep, prepares vacant apartments for leasing and move-ins, establishes standards for community appearance, inspects work by team members and contractors, maintains inventory, and completes preventative maintenance. The position also supports budget development, expense control, safety compliance, documentation, and continuous improvement. The role works both inside and outside apartment buildings and throughout community areas, including amenities. A flexible schedule is required, including on-call responsibilities during evenings, weekends, and holidays. Rare or regular travel may be required to support other properties or attend training and business meetings. The incumbent must provide their own hand tools unless prohibited by state law and must have a working cellular device for on-call purposes.

Requirements

High school diploma, GED, or related experience and/or training.
EPA Type I and II or Universal certification for refrigerant recycling.
Certified Pool Operator (CPO) certification, or willingness to obtain it within 90 days of hire.
Successful completion of OSHA 10 and/or OSHA 30, or willingness to complete the certification course within 90 days of hire.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on property.
Provide own hand tools unless prohibited by state law.
Knowledge and safe-use skills for hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working, reliable cellular device for on-call purposes.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete resident-requested work orders and routine community upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and inspection of completed work.
Develop standards for the cleanliness and appearance of grounds, amenities, exteriors, market-ready units, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractors’ and vendors’ work, materials, and services to verify quality and compliance with scope and specifications.
Maintain inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures.
Support cost control by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements.
Provide customer service by treating residents and others respectfully, answering questions, responding sensitively to complaints, and completing assigned work orders efficiently and urgently.
Assist the Community Manager with developing budgets for routine repairs, maintenance, and capital expenses.
Follow policies, procedures, regulatory requirements, organizational standards, and operational processes, and report violations or infractions.
Schedule and perform minor and routine maintenance on equipment and keep tools in excellent condition.
Conduct community inspections to identify safety and risk concerns, maintain the community, and communicate physical needs to appropriate individuals.
Complete service-request documentation and other paperwork accurately and on time.
Identify opportunities to improve efficiency and productivity and offer suggestions.
Keep current with changes in industry technology, processes, and standards through training, research, publications, or other appropriate methods, and apply relevant knowledge.
Travel as needed to assist other properties and attend training classes, business meetings, or other work-related situations.