Maintenance Supervisor

Hawthorne Residential Partners•Raleigh, NC

19d

About The Position

At Hawthorne Residential Partners, the Maintenance Supervisor helps create a clean, well-maintained, and welcoming apartment community. The role monitors the maintenance team’s budget, manages inventory, delegates work orders, ensures apartments are ready for new residents, maintains compliance, and provides team training and development. The supervisor leads and schedules the maintenance team, oversees vendors and capital improvement projects, and performs or oversees repairs and preventative maintenance across HVAC, plumbing, electrical, and other systems. The role oversees unit turns and personally inspects vacant units before move-in, while maintaining buildings, equipment, grounds, amenities, and common areas. The position also participates in an on-call emergency rotation and may support resident events. The work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with after-hours on-call rotation. Maintenance Supervisors receive hourly compensation and may be eligible for monthly renewal bonuses, quarterly performance bonuses, and quarterly resident satisfaction bonuses.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver’s license.
EPA certification.
Ability to participate in an on-call rotation for after-hours emergencies.
Ability to work Monday through Friday during standard office hours of 8:00 AM to 5:00 PM.
Follow OSHA and company safety guidelines and standards.

Nice To Haves

Prior supervisory or lead technician experience is strongly preferred.
CPO certification is highly preferred; it may be required in some states.
Strong customer-service orientation and commitment to kindness, community, and connection.
Accountability, integrity, and clear communication.
Vendor relationship management skills.
Strong organization and ability to balance multiple tasks and priorities.
Reliability and dependability.
Hands-on technical expertise and problem-solving ability.
Leadership skills, including mentoring and guiding others.

Responsibilities

Lead, schedule, and supervise the daily work of the maintenance team, promoting high performance and accountability.
Foster a team culture rooted in excellence, integrity, kindness, connection, and service.
Supervise vendor partners to ensure work is timely, safe, and meets company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing execution.
Identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs.
Perform and oversee hands-on repairs and ensure HVAC, plumbing, electrical, and other systems function optimally.
Oversee unit-turn scheduling and execution to ensure homes are move-in ready and meet quality standards.
Personally inspect vacant units for cleanliness, functionality, and presentation before move-in.
Implement and maintain preventative maintenance plans for buildings and equipment.
Keep grounds, amenities, and common areas clean, safe, and well maintained.
Support community curb appeal and appearance through daily attention.
Participate in the scheduled on-call emergency service rotation.
Respond to service requests in a timely, thorough, and professional manner.
Follow OSHA and company safety guidelines, policies, and standards.
Provide training, development, mentoring, and guidance to team members.
Monitor the team’s budget, manage inventory, and delegate work orders effectively.
Occasionally support resident events as needed.