Maintenance Supervisor

Avenue5 Residential•Sierra Vista, AZ

24d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of an assigned property. The role ensures the property complies with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The supervisor works with the maintenance team to complete daily tasks, service requests, and unit make-readies to company standards. The role includes performing and overseeing repairs and preventative maintenance, inspecting the property, managing emergencies and on-call needs, coordinating with residents and property leadership, and mentoring the maintenance team. The supervisor also helps ensure maintenance costs remain within budget and that contractors and suppliers comply with company policy.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Professional appearance and compliance with the prescribed uniform policy.
Compliance with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program.
Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-readies to required standards.
Review and track service-request progress and identify recurring maintenance issues.
Respond to maintenance issues promptly and professionally in accordance with Avenue5 policies and practices.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform carpentry and related repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Maintain accurate work-order records and verify orders are completed promptly, to company standards, and to residents’ satisfaction.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the maintenance supervisor and property manager.
Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
Help monitor emergency and after-hours on-call response times and address issues as needed; participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and potential residents.
Build positive, active, and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance across the team.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to collaborate on operational challenges.
Keep maintenance costs within the allotted property budget and provide input on future budget expenses.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.