Maintenance Supervisor

QUANTUM RESIDENTIAL•Eugene, OR

18d•$28 - $28

About The Position

The Maintenance Supervisor organizes, coordinates, and manages the maintenance program for an apartment community. The role is responsible for the property's physical condition and appearance, timely work-order service, a quality make-ready program, and cost-effective inventory control. The position requires general apartment maintenance knowledge and significant experience in plumbing, appliance repair, carpentry, and general maintenance, as well as a current journeyman or higher license in Heating and Air Conditioning. The supervisor must be safety-conscious, dependable, able to work under deadline pressure, and able to adjust their schedule for after-hours and weekend emergencies through an on-call program. The role reports directly to the on-site manager. When the manager is absent, the Maintenance Supervisor supervises and schedules maintenance and on-site personnel. The position also works with the property manager, administrative staff, staff at other developments, vendors, and service providers. Duties may include additional work assigned by supervisory personnel.

Requirements

Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, electrical work, and safety procedures.
High school diploma or GED.
Valid driver's license and liability insurance; personal vehicle may be required.
Proficiency in Microsoft Office, particularly desktop and web-based email, Word, and Excel.
Knowledge of office management systems and procedures; strong time management, prioritization, multitasking, attention-to-detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to perform calculations involving discounts, interest, commissions, proportions, and percentages, and arithmetic using American money and customary weight, volume, and distance measurements.
Ability to work under deadline pressure and flex the work schedule for after-hours and weekend emergencies through the on-call program.
Ability to perform the physical duties described, including standing, handling and reaching, walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling, crouching, and lifting or moving up to 25 pounds frequently and more than 50 pounds on rare occasions.

Nice To Haves

Two years of related property-management experience or training, preferred; an equivalent combination of education and experience is acceptable.

Responsibilities

Diagnose and complete major, minor, and routine maintenance and repairs in a timely, professional manner.
Complete service requests daily; document work, parts used, and return documentation to the supervisor by the end of the day.
Complete renewal service requests promptly and follow up on completed and incomplete requests.
Maintain positive, courteous relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, report needed repairs to the site manager, and restore apartments to make-ready status.
Re-inspect vacant apartments after make-ready work and ensure units meet company standards and are available in adequate numbers; coordinate their status with leasing staff.
Complete special projects assigned and prioritized by the on-site manager.
Inspect the property's exterior and perform daily building and common-area upkeep; help keep grounds neat and free of litter and assist with tenant improvements as required.
Schedule make-ready employees as needed, maintain a monthly average of 50% of make-readies market-ready, and ensure vacant units are trashed out within 24 hours of move-out.
Complete or oversee preventative maintenance, maintain accurate records, and provide resident training as required.
Order parts and supplies, manage inventory using the inventory system, maintain shop appearance, and maintain equipment and equipment inventory to ensure warranty compliance.
Obtain bids and negotiate vendor and contractor pricing as necessary; coordinate deliveries and work schedules with vendors, contractors, and the on-site manager.
Perform after-hours emergency maintenance as required and coordinate maintenance objectives with the on-site manager daily.
Perform and report work in accordance with company, OSHA, and health-code safety standards; clean the work area weekly.
In the manager's absence, supervise and schedule maintenance and on-site personnel.