Maintenance Supervisor - Haven Reston

Greystar Management Services•Arlington, VA

4d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role supports resident service requests, prepares vacant apartments for new residents, maintains community spaces and equipment, and helps ensure compliance with safety requirements and company procedures. The position coordinates maintenance work, vendors, supplies, preventative maintenance, and repair budgets. It also supports cost control, conducts safety meetings, and provides responsive customer service to residents and team members. The role requires flexible scheduling, including on-call availability during evenings, weekends, and holidays, and work both indoors and outdoors in varied weather conditions.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for managers.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call availability during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, repairs, and inspections of completed work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready apartments, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common spaces.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work, materials, and services for conformance with quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures specified in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep Material Safety Data Sheets current and accessible, and stay up to date on OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions from residents and team members, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.
Take on-call duties during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, or other work responsibilities.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.