Community Manager - Haven Reston

Greystar•Arlington, VA

1d•$95,000 - $100,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures the property operates in compliance with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance, manages leasing and marketing strategies, oversees vendor payments and expenditures, and supervises lease enforcement. It promotes resident satisfaction and retention, maintains the condition and safety of the property, leads and develops staff, and supports the client/owner relationship through meetings, tours, and performance updates. The role also completes accounting, financial, administrative, and other reports. In California, the Community Manager additionally uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The role is based in an office environment, with frequent possible exposure to outdoor conditions and the physical requirements of accessing all parts of the property and its amenities. Routine local travel may be required. The posted salary range is $95,000–$100,000, with potential performance-based bonuses. Benefits listed for full-time employees include medical, dental, vision, disability and life insurance; paid time off and holidays; an onsite housing discount for eligible onsite team members; a paid sabbatical; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; and other listed plans and programs.

Requirements

Four to six years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or purchases and insurance certificates, code charges appropriately, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, supervise, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, with low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.