Assistant Community Manager - Haven Reston

Greystar•Arlington, VA

1d•$30 - $33•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations, using property management software to record, track, and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor. The role may also support leasing and marketing activities.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating skills in community management, sales, marketing, and customer service sufficient to support day-to-day apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete financial transactions and tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile work or products, obtain Community Manager approval, code charges, and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, applicable fees, established procedures, and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support the client and owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May assist with leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.