Maintenance Supervisor

Avenue5 Residential•Dallas, TX

18d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. The supervisor also contributes to property budgeting and helps ensure maintenance costs remain within the allotted budget. The position coordinates daily maintenance work, including service requests, preventative maintenance, and apartment make-ready standards. It performs and oversees repairs across electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds, along with inspections, emergency response, vendor coordination, and quality unit turns. The supervisor mentors the maintenance team, promotes resident satisfaction and safety, and collaborates with property leadership on operations and property challenges.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Must maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure property compliance with Avenue5 policies and standards, applicable regulations, and the company risk management program.
Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
Review and track service-request progress and identify chronic maintenance issues.
Respond to maintenance-related issues promptly and professionally according to company policy and practices.
Perform repairs involving electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Complete general carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Verify work orders are completed promptly, accurately, and to company standards and resident satisfaction.
Inspect grounds, buildings, and common-area amenities daily to maintain safety and cleanliness and identify maintenance needs.
Oversee and assist with property emergencies, including inclement weather, fires, and floods.
Communicate maintenance issues promptly to the property manager and maintenance supervisor.
Promote safety and risk management in accordance with applicable rules and regulations.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
Build positive and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out inspections and ensure timely completion of quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is required and monitor their compliance with company policy.
Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss challenges and operations.
Keep maintenance costs within the property budget and provide input on future budget expenses.
Perform other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
10 paid holidays, including a community service day and the employee’s birthday.
Generous time-off plan.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.