Maintenance Supervisor

Avenue5 Residential, LLC • Bend, OR

20d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures the property meets Avenue5 policies and standards as well as local, state, and federal regulations, and oversees compliance with the company risk management program. The position also contributes to and adheres to the property budget. The supervisor works with and mentors the maintenance team, coordinates property maintenance and emergency response, and collaborates with property leadership, residents, suppliers, and contractors.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Maintain a valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer-service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Maintain a professional appearance and comply with the prescribed uniform policy.
• Comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Coordinate with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
• Review and track service-request progress and identify recurring maintenance issues.
• Respond promptly and professionally to maintenance issues in accordance with company policies and practices.
• Perform maintenance and repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventive maintenance on items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify that orders are completed promptly, to company standards, and to residents’ satisfaction.
• Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote and observe safety and risk-management practices in accordance with applicable regulations and company rules.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
• Build positive, active, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely, quality apartment turns.
• Mentor the maintenance team and maintain a professional demeanor and appearance, encouraging the same across the team.
• Administer the company risk management program.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss property challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED