Maintenance Supervisor - Maddox South End

Greystar Management Services•Charlotte, NC

8d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position is at Maddox South End, a stabilized, 200-unit mid-rise property in Charlotte, North Carolina, and follows a Monday–Friday schedule with a rotating on-call schedule. The role handles resident service requests and routine upkeep; coordinates apartment make-readies; sets and monitors standards for community appearance; inspects work performed by service team members and outside providers; maintains supplies and tools; and completes preventive maintenance. The supervisor also supports budgeting and expense control, conducts safety meetings, maintains safety documentation, and provides responsive, respectful service to residents and team members. The hourly range is $32.00–$35.00. The role may be eligible for onsite property bonus programs. Full-time benefits include medical, dental, vision, disability and life insurance; paid time off and holidays; an onsite housing discount subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility-benefit reimbursement; an employee assistance program; and additional insurance, legal, charitable giving, and other benefits.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law; be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for maintaining records and preparing information for the manager.
Mathematical skills to perform basic arithmetic with numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems involving pressure testing or refrigerant handling.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel locally for business meetings, training, or other work-related needs.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete resident-requested work orders and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and applicable codes.
Oversee and complete apartment make-readies, including pre-move-out inspections, preparing work lists, scheduling vendors, obtaining supplies, completing maintenance, and inspecting finished work.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to verify quality, materials, services, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when practical, limiting waste, and using tools and equipment properly.
Conduct regularly scheduled safety meetings, ensure safety data sheets are current and accessible, and keep up to date on OSHA and other safety requirements to support compliance.
Provide responsive customer service, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly onsite property bonus programs.