Maintenance Supervisor - Maddox South End

Greystar•Charlotte, NC

10d•$32 - $35•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure that the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. At Maddox South End, a stabilized mid-rise community in Charlotte, North Carolina, with 200 units, the role includes completing and overseeing resident service requests, routine maintenance, apartment make-ready work, inspections, preventive maintenance, inventory, safety compliance, and cost control. The schedule is Monday through Friday with a rotating on-call schedule. The supervisor supports the Community Manager with maintenance and capital-project budgets, coordinates vendors and contractors, and helps maintain the quality of the property and service to residents. The role includes working indoors and outdoors in all weather conditions, local routine travel as needed, and a flexible schedule that may include evenings, weekends, and holidays while on call.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and have knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on a sealed HVAC system.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a property golf cart, if applicable.
Ability to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete and assist with work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with company policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, punch lists, vendor scheduling, ordering supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, apartment interiors, breezeways, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractors’ and vendors’ work, materials, and services for quality and compliance with scope and specifications.
Maintain an adequate inventory of parts and materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control efforts by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep safety data sheets current and accessible, and stay up to date on OSHA and other safety requirements.
Provide respectful customer service, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.
Attend local business meetings, training programs, or other activities as needed.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.