Maintenance Supervisor

Greystar Management Services•Atlanta, GA

20d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at a stabilized garden-style community with 370 units and follows a Monday–Friday schedule plus a rotating on-call schedule. The position handles resident service requests and routine maintenance, prepares vacant apartments for new residents, establishes and monitors cleanliness and appearance standards, inspects staff and vendor work, manages maintenance inventory, and completes preventive maintenance. It also supports budgeting and cost control, conducts safety meetings, maintains compliance with applicable safety requirements, and provides responsive customer service to residents and colleagues.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel locally as needed for business meetings, training, or other job responsibilities.

Nice To Haves

Experience with a property management system.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, repairs, and inspection of completed work.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to verify quality, materials, services, scope, and specifications.
Maintain adequate spare-parts and maintenance-material inventories and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in preparing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure safety data sheets are current and accessible, and stay informed about OSHA and other safety requirements to support community compliance.
Provide respectful, responsive customer service; answer questions, address maintenance complaints sensitively, and complete assigned work orders efficiently and urgently.
Work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.