Maintenance Supervisor

QUANTUM RESIDENTIAL INC•Eugene, OR

21d•$23 - $25•Onsite

About The Position

The Maintenance Supervisor organizes, coordinates, and manages the apartment community’s maintenance program, including property appearance, work-order service, apartment make-readies, preventative maintenance, and inventory control. The role is responsible for maintaining the physical condition and appearance of the site and completing maintenance and repair work safely, promptly, professionally, and in accordance with company standards, OSHA requirements, and health codes. The position reports directly to the on-site manager and may supervise and schedule maintenance and on-site personnel when the manager is absent. The role also coordinates with the property manager, administrative staff, other developments, vendors, and service providers.

Requirements

Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, electrical work, and safety procedures.
Safety-conscious, steady, dependable, and able to work under deadline pressure.
Ability to flex the work schedule for after-hours and weekend emergencies.
High school diploma or GED.
Valid driver’s license and valid liability insurance; may need to use a personal vehicle.
Proficiency in MS Office, particularly desktop and web-based email, Word, and Excel.
Knowledge of office management systems and procedures; excellent time management, multitasking, prioritization, attention to detail, and problem-solving skills.
Ability to read and interpret emails, utility bills, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American units of money, weight, volume, and distance.

Nice To Haves

Two years of related property management experience or training, or an equivalent combination of education and experience, preferred.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely and professional manner.
Complete service requests daily, document work and parts used, return documentation to the supervisor by the end of the day, and follow up on completed or incomplete requests.
Complete renewal service requests promptly and check that residents are satisfied with completed work.
Maintain positive and courteous relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, identify needed services and repairs, restore apartments to make-ready status, and re-inspect completed work.
Ensure enough market-ready units are available, coordinate make-ready status with leasing staff, schedule make-ready employees as needed, and maintain an average of 50% of make-readies as market-ready monthly.
Ensure vacant units are cleared of trash within 24 hours of move-out.
Complete or oversee preventative maintenance and maintain accurate records; provide resident training as required.
Inspect the property exterior, maintain buildings and common areas, help keep grounds neat and litter-free, and assist with tenant improvements.
Complete special projects assigned and prioritized by the on-site manager.
Order parts and supplies, maintain inventory using the inventory system, and keep the shop and equipment in condition that supports inventory assessment and warranty compliance.
Obtain bids, negotiate vendor and contractor prices as necessary, and coordinate deliveries and work schedules with vendors, contractors, and the on-site manager.
Perform after-hours emergency maintenance as required and participate in the After Hours Emergency On-Call Program, including schedule flexibility for after-hours and weekend emergencies.
Coordinate maintenance objectives daily with the on-site manager.
Perform and report work according to company, OSHA, and health-code safety standards, and clean up the work area weekly.
In the absence of the manager, supervise and schedule maintenance and on-site personnel.