Maintenance Supervisor

Avenue5 Residential•Kansas City, MO

25d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role oversees the company risk management program and contributes to and adheres to the property budget. The supervisor works with the maintenance team to complete service requests and unit make-readies, tracks work-order progress, and addresses recurring maintenance issues. The position performs and oversees repairs and preventive maintenance across building systems, apartments, grounds, and amenities; inspects the property; supports emergencies; and helps ensure safe, clean, well-maintained surroundings. The supervisor also coordinates contractors and suppliers, mentors maintenance team members, collaborates with property leadership, and promotes resident satisfaction and professional service.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Must maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure the property complies with Avenue5 policies and standards, applicable regulations, and the company risk management program.
Work with the maintenance team to complete service requests and meet unit make-ready standards.
Review and track service requests, identify chronic maintenance issues, and ensure work orders are completed promptly and to company and resident standards.
Respond to maintenance issues in a timely and professional manner.
Perform repairs involving electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as permitted by state guidelines.
Perform carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance on items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly with the maintenance supervisor and property manager.
Promote safety and risk management in accordance with applicable rules and regulations.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
Promote resident satisfaction, cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
Build collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when needed and monitor their compliance with company policy.
Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on future budget expenses.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Ten paid holidays, including a community service day and the employee’s birthday.
Generous time-off plan.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
Housing discount and bonuses.