Maintenance Supervisor

Avenue5 Residential, LLC • Pasco, WA

20d • $30 - $32

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The position works with and mentors the maintenance team, coordinates maintenance work and vendors, supports residents, and collaborates with property leadership to maintain the property’s safety, cleanliness, curb appeal, and operational standards.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Work with the maintenance team to meet daily maintenance tasks, service requests, and unit make-ready standards.
• Review and track service-request progress and identify chronic maintenance issues.
• Respond promptly and professionally to maintenance-related issues according to Avenue5 policies and practices.
• Perform maintenance repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform carpentry duties, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
• Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify that orders are completed promptly, to company standards, and to residents’ satisfaction.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Promptly communicate property maintenance issues to the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation.
• Promote resident satisfaction through cleanliness and curb appeal and courteous, professional interactions with current and prospective residents.
• Foster positive and collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Administer the company risk management program.
• Complete special projects as assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on property challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties as assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan that includes 10 paid holidays, including a community service day and birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED