Maintenance Supervisor - Floating Team

Greystar•Charlotte, NC

5d•$32 - $34•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the interiors and exteriors of buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. This is a permanent floating position requiring travel between sites in the greater Charlotte region. The role handles resident service requests and routine maintenance, diagnoses problems, and completes repairs in accordance with policies, procedures, safety standards, and applicable codes. It also oversees apartment make-ready work, including inspections, work lists, vendor coordination, supply procurement, maintenance tasks, and review of completed work. The supervisor establishes appearance and cleanliness standards, inspects work performed by service team members and outside providers, manages maintenance supplies and inventory, performs preventive maintenance, supports cost controls, and promotes compliance with safety requirements. The position requires customer service and communication skills, the ability to use and maintain a range of tools and equipment safely, and proficiency with common computer and office programs. It involves working indoors and outdoors in varied weather, physical tasks such as climbing, bending, carrying, and crawling, and a flexible schedule that includes on-call duties during evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively in representing company management in a support capacity, serving as a point of contact, and answering questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call duty during evenings, weekends, and holidays.
Local routine travel may be required for meetings, training, or other work-related responsibilities.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders from resident requests and routine upkeep by diagnosing problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance work, and inspection of completed work.
Develop standards for the cleanliness and appearance of community grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and other service providers to confirm it meets quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other applicable safety requirements.
Provide respectful and responsive customer service to residents and others, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.