Maintenance Supervisor

Altice USA•Town of Mount Pleasant, NY

34d•$77,112 - $126,684•Onsite

About The Position

The Maintenance Supervisor will ensure that plant performance is maintained in concert with specifications defined by Platform of Choice. The Supervisor will ensure that plant reliability is at an acceptable level resulting in a satisfactory customer experience. The Supervisor will ensure that staff is trained to appropriately support both the specifications and customer experience. At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Requirements

Associate's Degree preferred; minimum of six years related technical experience
Must be certified in the job competencies BBT IV or equivalent and be able to perform, explain and demonstrate all related tasks
Supervisory experience preferred
Extensive knowledge of PC software applications including DOS, Windows, Network and Internet communications
Knowledge of effective field installation & repair techniques and procedures and the demonstrated capacity to interpret coax and fiber design principles. Complete understanding of the HFC network systems including troubleshooting, repair and maintenance
Strong analytical and problem-solving skills necessary to generate effective installation, service, and maintenance tactics
Strong communication skills (oral and written)
Ability to work as a productive member of a team and work effectively in a fast-paced, changing entrepreneurial work environment
Working knowledge and understanding of laws, rules, codes and regulations applicable to the work to be performed
Ability to work a flexible schedule including weekends, nights, and evenings. Must be able to accept assignments based on the needs of the business
Ability to report to work and/or be available to contact in emergency situations, as business need dictates
Ability to work standby, as required
Ability to work well under pressure while performing multiple tasks
Must possess and maintain a valid driver’s license in good standing within the state of current residence
Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems

Responsibilities

Possess knowledge and understanding of the key drivers and goals of the business, including financial and operational business metrics. Understand how your actions and decisions impact the organization. Make sound decisions that continuously align with our goals and daily activities
Motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Optimum's success by translating organizational goals into team and individual goals. Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business. Measured via goals and metrics in the performance management program
Monitor priorities and progress of team using departmental and individual metrics. Drive accountability for actions, commitments, and customer focus. Measured via monthly scorecard, annually in the performance management system, and employee actions taken
Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate. Take action as appropriate with top and bottom performers
Shape roles and assignments in ways that build employees' capabilities and leverages talent. Define clear business and behavioral goals, expectations, measurements, and development actions. Measured via performance management and learning management
Manage professional conduct holding team, peers, and yourself accountable for adherence to values, polices, and performance standards
Demonstrate a relentless focus on the safety and well-being of our employees. Role model safe work practices and personally champion a proactive, behavior-based safety agenda that links safety consciousness into all daily activities