Maintenance Supervisor

Avenue5 Residential • Pasco, WA

18d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role administers the company risk management program, contributes to and adheres to the property budget, and works with the maintenance team to meet service-request and unit make-ready standards. It also involves monitoring work-order progress, resolving maintenance issues, maintaining property safety and cleanliness, supporting residents, mentoring the maintenance team, and coordinating with property leadership, suppliers, and contractors.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Must comply with all safety requirements.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure compliance with company policies and standards and applicable local, state, and federal regulations, including the company risk management program.
• Work with the maintenance team to complete service requests and unit make-ready work to established standards.
• Review and track service requests, identify recurring maintenance issues, and ensure work orders are completed promptly and to company and resident standards.
• Respond promptly and professionally to maintenance-related issues.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform general carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Inspect grounds, buildings, and common-area amenities daily to maintain safety and cleanliness and identify needed maintenance, repairs, or replacements.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly with the maintenance supervisor and property manager.
• Promote safety and risk management in accordance with applicable rules and regulations.
• Help monitor emergency and after-hours on-call response times, address issues as needed, and participate in the on-call rotation.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
• Build collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager, as well as other duties assigned by property leadership.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED