Maintenance Supervisor

Avenue5 Residential, LLC•Atlanta, GA

18d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of an assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The supervisor supports the maintenance team, oversees work orders and unit turns, maintains property safety and appearance, and helps deliver professional service to residents and prospective residents. The role includes supervising and mentoring maintenance staff, coordinating with property leadership, and working with suppliers and contractors. It requires general maintenance and carpentry skills, customer-service abilities, and compliance with company safety, appearance, and training requirements. Participation in an on-call rotation may be necessary.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Maintain a valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer-service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to complete daily service requests and meet unit make-ready standards.
Review and track service-request progress and identify recurring maintenance issues.
Respond to maintenance issues promptly and professionally in accordance with company policies.
Perform maintenance and repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Complete general carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform proactive preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Ensure work orders are accurate and completed on time to company standards and resident satisfaction.
Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including inclement weather, fires, and floods.
Communicate maintenance issues promptly to the maintenance supervisor and property manager.
Promote and observe safety and risk-management practices in accordance with applicable regulations and company rules.
Help monitor emergency and after-hours maintenance response times, address issues as needed, and participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with residents and prospective residents.
Build positive, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.