Maintenance Supervisor

Gillespie Property Management•Portland, MI

21d•Onsite

About The Position

The Area Maintenance Supervisor leads and optimizes building operations and maintenance across three multifamily properties in Portland, Charlotte, and Ionia, Michigan. The position oversees two Service Technicians and one Grounds Technician and promotes customer service and team success for residents, prospective residents, and tenants. The role includes coordinating maintenance work, property upkeep, staff training, budgeting input, inspections, safety, and compliance. This is an in-person role. Team members are expected to work onsite Monday through Friday during standard business hours unless otherwise specified. The position involves travel by car between properties, scheduled on-call duties, and physical work such as operating tools, climbing stairs, and lifting or moving items. A personal vehicle, valid driver’s license, and current automobile insurance are required.

Requirements

High school diploma, general education degree, or related vocational training.
Two years of property management maintenance experience, including knowledge of plumbing, appliances, mechanical systems, electrical work, drywall repair, HVAC systems, and carpentry; an equivalent combination of education and experience is accepted.
Experience with capital improvement projects, operational reporting, and budget guidelines.
EPA Tier 2 Certification, or ability and willingness to obtain it within 90 days.
Ability to respond to service requests with a sense of urgency.
Effective communication, customer service, and organizational skills.
Ability to work onsite and travel by car between properties.
Valid driver’s license, personal vehicle, and current automobile insurance; employees must furnish their own vehicle for job functions.
Must pass a background screen, drug screen, and required physical testing.

Responsibilities

Lead, train, onboard, and develop service team members, including training on the RealPage Facilities application and tablet usage.
Work collaboratively with management and facilities teams to solve problems professionally and maintain customer service.
Schedule and manage service team and contractor activities, repairs, apartment turnovers, and capital expenditure projects within property budgets and needs.
Plan and complete daily, weekly, and monthly activities for customer service, work orders, capital replacements, preventative maintenance, and site inspections.
Recommend property needs, including capital replacements, deferred maintenance, and building system needs; assist with budget planning and forecasting.
Lead scheduling and completion of new move-in apartment turnovers and coordinate with vendors.
Work with the property manager and Area Facilities Coordinator to comply with HUD purchasing guidelines.
Respond to service requests promptly and maintain residents’ homes and communities to a high standard.
Complete and distribute work orders, perform building repairs and snow removal, and maintain property grounds through inspection, cleanup, and preventative care.
Maintain equipment and inventory of equipment, tools, and supplies; complete emergency repairs as needed to prevent property damage or deterioration.
Complete monthly inspection logs and lead and complete semi-annual unit inspections.
Maintain accurate records of work orders, preventative maintenance, and site and grounds inspections.
Maintain an organized, clean, and safe work environment and comply with site safety and hazardous communication standards.
Participate in an on-call rotation.
Follow local, state, and federal Fair Housing guidelines and perform additional tasks as requested.