Maintenance Supervisor

QUANTUM RESIDENTIAL•Eugene, OR

21d•$23 - $25•Onsite

About The Position

The Maintenance Supervisor organizes, coordinates, and manages the overall maintenance program for an apartment community, including exterior appearance, timely work-order service, make-ready quality, and cost-effective inventory control. The role is responsible for maintaining the site’s physical condition and appearance, completing and documenting repairs, coordinating make-ready work, and supporting residents and staff with professional, courteous service. The position reports directly to the on-site manager. In the manager’s absence, the Maintenance Supervisor supervises and schedules maintenance and on-site personnel. The role works with property management, administrative staff, personnel at other developments, vendors, and service providers. After-hours and weekend emergency availability is required through participation in an on-call program. A valid driver’s license and liability insurance are required; use of a personal vehicle, overtime, and out-of-town conference travel may be required.

Requirements

High school diploma or GED.
Current journeyman-level or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, electrical work, and safety procedures.
Two years of related property-management experience or training preferred, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly desktop and web-based email, Word, and Excel; knowledge of office management systems and procedures.
Excellent time-management skills; ability to multitask and prioritize work; attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and perform basic arithmetic using American money and customary measurements.
Safety-conscious, steady, dependable, and able to work under deadline pressure.
Ability to flex the work schedule for after-hours and weekend emergencies and participate in the After Hours Emergency On-Call Program.
Valid driver’s license and valid liability insurance.
Ability to meet the physical demands of the job, including standing, handling or feeling objects, reaching, walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling, crouching, and frequently lifting or moving up to 25 pounds; on rare occasions, moving more than 50 pounds.
Ability to perform work requiring close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Two years of related experience in property management or training.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely, professional manner.
Complete service requests daily, document work and parts accurately, and submit documentation to the supervisor by the end of the day.
Complete renewal service requests and follow up on completed or incomplete service requests.
Maintain professional, courteous relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, inform the site manager of needed repairs, and restore units to make-ready status.
Re-inspect vacant apartments after make-ready work and ensure sufficient units meet company standards for market readiness.
Coordinate make-ready status with leasing staff and schedule make-ready employees as needed.
Complete special projects assigned and prioritized by the on-site manager.
Inspect the property exterior and perform daily building and common-area upkeep; help keep grounds neat and free of litter.
Assist with tenant improvements as required.
Maintain an average of 50% of make-ready units as market-ready each month and ensure vacant units are trashed out within 24 hours of move-out.
Complete or oversee preventative maintenance and maintain accurate records; provide resident training as required.
Order parts and supplies, maintain inventory using the inventory system, and keep the shop organized to support inventory assessment.
Maintain equipment and equipment inventory to ensure warranty compliance.
Obtain bids, negotiate prices as necessary, and coordinate deliveries and work schedules with vendors, contractors, and the on-site manager.
Perform after-hours emergency maintenance as required and coordinate maintenance objectives with the on-site manager daily.
Perform and report work according to company, OSHA, and health-code safety standards.
Clean up the work area weekly.
In the manager’s absence, supervise and schedule maintenance and on-site personnel.