Maintenance Supervisor

Avenue5 Residential, LLC•Portland, OR

15d•$34 - $35

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The position works with and mentors the maintenance team, coordinates service requests and unit turns, oversees preventive maintenance and repairs, and supports property safety, cleanliness, and resident satisfaction. The supervisor also works with property leadership, suppliers, and contractors to address maintenance needs and complete assigned projects.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Maintain a valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask.
Ability to perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
Review and track service request progress and identify chronic maintenance issues.
Respond promptly and professionally to maintenance-related issues according to Avenue5 policies and practices.
Perform maintenance and repair work involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Maintain accurate work order records and verify orders are completed promptly, to company standards, and to residents’ satisfaction.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other severe weather, fires, and floods.
Communicate maintenance issues promptly to the property manager and maintenance supervisor.
Promote and observe safety and risk management requirements under applicable laws, regulations, and company rules.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
Promote resident satisfaction through cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents.
Build collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on future budget expenses.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan.
10 paid holidays, including a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.