Maintenance Supervisor - Avana North Point

Greystar Management Services•Alpharetta, GA

8d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at Avana North Point, a stabilized garden-style property with 264 units, and follows a Monday–Friday schedule with a rotating on-call schedule. The position handles resident service requests and routine maintenance, oversees apartment make-readies, establishes standards for community appearance, and checks the work of service team members and outside providers. It also manages maintenance inventory, preventive maintenance, repair and capital-project budgeting support, cost controls, safety compliance, and responsive customer service.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and know how to safely use and maintain hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Apply logical thinking to define and correct problems.
Demonstrate customer service and interpersonal communication skills when interacting with residents, clients, team members, and other business contacts, including responding courteously and remaining calm when resolving customer problems.
Read, write, and communicate effectively to represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Use internet, word-processing, spreadsheet, and database management programs to maintain records and develop information for the manager.
Have mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions when reviewing or completing financial, administrative, and legal documents.
Hold EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Hold certifications required by applicable state and local jurisdictions.
Hold a valid driver’s license to operate a golf cart on the property, if applicable.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including on-call evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete work orders from resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop cleanliness and appearance standards for grounds, amenities, exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members, assess the effectiveness of procedures, and develop corrective action plans as needed.
Inspect contractors’, vendors’, and service providers’ work to verify it meets required quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials, and coordinate ordering supplies and tools with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts instead of replacing them when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to ensure compliance.
Provide respectful, responsive customer service to residents and others, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.