Maintenance Supervisor - Avana Sunnyvale

Greystar Management Services•Sunnyvale, CA

1d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The position is at a stabilized, garden-style community with 192 units. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating on-call duties. The role requires 3–5 years of experience and is eligible for incentive-based bonuses. The supervisor handles and oversees resident service requests, routine upkeep, apartment make-readies, preventive maintenance, and inspections of work completed by service team members and outside providers. The role also manages maintenance supplies and inventory, assists with repair and capital-project budgets, supports cost controls, and conducts safety meetings and compliance activities. The position requires customer service and communication with residents, team members, vendors, and other contacts. The job involves working indoors and outdoors in varied weather, physical activity including climbing and working in confined spaces, and lifting or maneuvering up to 25 pounds independently and 50 pounds with assistance. Local routine travel may be required. The work schedule may include evening, weekend, and holiday on-call duties.

Requirements

At least 3 years of multifamily maintenance experience; the posting lists 3–5 years of experience.
Strong technical skills in HVAC, plumbing, electrical work, appliance repair, and general maintenance.
Experience leading maintenance teams and managing work orders, preventive maintenance, vendors, budgets, and safety compliance.
EPA certification is mandatory; Type I and II or Universal certification is required when working on sealed HVAC systems.
High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Knowledge and safe-use skills for hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices; employees must provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
Required certifications applicable to state and local jurisdictions.
Ability to work a flexible schedule that includes on-call duties during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Supervisory experience.
CPO certification.
Yardi or other property-management-system experience.
Strong organizational skills.
A valid driver’s license, including for operating a golf cart on the property if applicable.

Responsibilities

Complete work orders generated by resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-readies, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for cleanliness and appearance across the community’s grounds, amenities, exteriors, market-ready units, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and other service providers to verify quality, materials, services, scope, and specifications.
Maintain adequate inventories of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts where possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep safety data sheets current and accessible, and maintain awareness of OSHA and other safety requirements to support compliance.
Provide respectful, responsive customer service to residents and team members, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Eligibility for incentive-based bonuses.