Maintenance Supervisor

Avenue5 Residential•Georgetown, TX

16d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of an assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The supervisor works with and mentors the maintenance team to complete service requests, unit turns, inspections, repairs, and preventative maintenance. The position includes responding to maintenance issues and emergencies, supporting resident satisfaction and property safety, coordinating with property leadership, and overseeing supplier and contractor work. The Maintenance Supervisor also helps ensure that the team and property meet company, ownership, and regulatory requirements.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer-service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Ability to comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure compliance with Avenue5 policies and standards, applicable regulations, and the company risk management program.
Work with the maintenance team to complete service requests and meet unit make-ready standards; review work-order progress and identify chronic maintenance issues.
Respond to maintenance issues in a timely and professional manner.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Perform carpentry and other repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Maintain accurate work-order records and verify that orders are completed promptly, to company standards, and to residents’ satisfaction.
Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly with the property manager and maintenance supervisor.
Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
Build positive, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when needed and monitor their compliance with company policy.
Work with the property manager to maintain compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.