Maintenance Supervisor

Avenue5 Residential•Atlanta, GA

16d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and local, state, and federal regulations. The role also administers the company risk management program and contributes to and adheres to the property budget. The supervisor works with the maintenance team to complete service requests and unit make-readies, oversees preventative maintenance and repairs, and helps maintain property safety, cleanliness, and curb appeal. The position includes mentoring the maintenance team, coordinating with property leadership and contractors, and supporting residents professionally.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Compliance with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Coordinate day-to-day maintenance operations and physical upkeep of the assigned property.
Ensure compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program.
Work with the maintenance team to complete service requests and meet unit make-ready standards.
Review and track service-request progress and identify chronic maintenance issues; ensure work orders are accurate and completed on time to company standards and residents’ satisfaction.
Respond promptly and professionally to maintenance-related issues.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform general carpentry, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Inspect property grounds, buildings, and common-area amenities daily to maintain safety and cleanliness and identify needed maintenance, repairs, or replacements.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the maintenance supervisor and property manager.
Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
Help monitor emergency on-call and after-hours response times and address issues as needed; participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness and curb appeal and courteous, professional interactions with current and prospective residents.
Build positive, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors as needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on future budget expenses.
Perform other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
Competitive pay.