Maintenance Supervisor

Avenue5 Residential • Gresham, OR

25d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and local, state, and federal regulations. The position also supports the company risk management program and contributes to property budgeting by adhering to the budget and providing input on future expenses.

The role works with the maintenance team to complete service requests and unit turns, performs and oversees a broad range of repairs and preventive maintenance, inspects the property, and supports emergency response. The Maintenance Supervisor promotes safety, resident satisfaction, and positive relationships with residents, colleagues, contractors, and associated agencies. The position also mentors the maintenance team and collaborates with property leadership on property operations and challenges.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure compliance with company policies and standards, applicable regulations, and the company risk management program.
• Work with the maintenance team to meet daily maintenance tasks, service requests, and unit make-ready standards.
• Review and track service-request progress and identify recurring maintenance issues.
• Respond to maintenance issues promptly and professionally.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform general carpentry, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Verify work orders are completed accurately, on time, to company standards, and to residents’ satisfaction.
• Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote a professional demeanor and appearance across the team.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property meet company, ownership, state, and federal standards.
• Walk the property weekly with property leadership to collaborate on operational challenges.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan with 10 paid holidays, including a community service day and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED