Maintenance Supervisor

Avenue5 Residential•Goldsboro, NC

25d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role also administers the company risk management program and contributes to property budgeting and expense management. The supervisor coordinates the maintenance team’s daily work, including service requests and apartment turns; performs and oversees repairs and preventive maintenance; inspects property grounds, buildings, and common areas; and helps manage property emergencies. The role includes an on-call rotation, resident interaction, team mentoring, contractor coordination, and regular collaboration with property leadership. The position requires a high school diploma or equivalent and at least three years of experience in property management or a directly related field. Candidates must have general maintenance and carpentry skills, a valid driver’s license, a clean driving record, and current auto insurance. The position is full-time, Monday through Friday, with an on-call rotation, and pays $30–$32 per hour plus bonus opportunities.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Must maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must successfully complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with company standards and applicable regulations.
Ensure compliance with the company risk management program and applicable safety requirements.
Coordinate daily maintenance tasks, including service requests and unit make-ready work; track progress and identify recurring maintenance issues.
Respond to maintenance issues promptly and professionally, following company policies and practices.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform carpentry work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Ensure work orders are accurate and completed promptly to company standards and resident satisfaction.
Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the property manager and maintenance supervisor.
Monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation.
Promote resident satisfaction, cleanliness, curb appeal, and professional interactions with current and prospective residents.
Foster collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property meet company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss challenges and operations.
Keep maintenance costs within the property budget and provide input on future budget expenses.
Complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Perform other duties as assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan.
10 paid holidays, including a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
Bonus opportunities.