Maintenance Supervisor ($3,000 Sign-on-Bonus) Mayfair Mansions, DC

Enterprise Community Partners • Washington, DC

1d • $30 - $37 • Onsite

About The Position

The Maintenance Supervisor provides leadership and oversight for the property's physical condition, appearance, and operational efficiency. The role helps ensure a safe, attractive living environment for residents and an effective workplace for associates, while supporting quality service, resident satisfaction, and associate engagement. The supervisor oversees timely and high-quality completion of service requests, routine and emergency maintenance, preventive upkeep, apartment turnovers, and grounds care. The role also manages the maintenance team, supports budgeting and purchasing, maintains operational records, responds to emergencies, and ensures compliance with company policies and external requirements. The position is at Mayfair Mansions in Washington, DC, and includes a $3,000 sign-on bonus.

Requirements

• At least three years of experience as a maintenance technician or other applicable experience.
• High school diploma or GED.
• Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
• EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain it within 90 days of employment.
• Ability to demonstrate proficiency using hand and power tools.
• Ability to lead, direct, and motivate others.
• Ability to work in a fast-paced environment, with strong organization, follow-up, and prioritization skills.
• Strong verbal and written English communication skills and ability to interact with diverse associates, residents, and external agencies.
• English reading ability sufficient to understand policies, procedures, safety notices, business correspondence, and documentation.
• Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
• Strong customer service orientation toward older adults.
• Strong attention to detail.
• Basic computer keyboarding and navigation skills.
• Provide a basic tool set.
• Possess and maintain timely and reliable transportation.
• When on call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.

Nice To Haves

• Prior supervisory experience.

Responsibilities

• Lead and oversee the property's physical condition, appearance, and operational efficiency.
• Ensure timely, accurate, and high-quality completion of resident service requests.
• Provide excellent customer service and communicate professionally with residents, associates, management, and guests.
• Identify, complete, or oversee routine, preventive, scheduled, and emergency maintenance repairs and general upkeep; maintain appropriate logs and records.
• Manage maintenance associates and ensure they are trained and complete their responsibilities efficiently and on time.
• Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
• Keep areas safe, tidy, and free of trash, debris, and animal waste, including dumpster areas and preparation for trash pickup.
• Monitor the community and grounds, identify areas needing attention, and advise management.
• Maintain landscaping, water flowers, and perform snow removal as needed.
• Comply with company policies, procedures, and external regulatory requirements.
• Resolve complex or advanced service issues, including sensitive resident communications.
• Contribute to annual budget planning; maintain property appeal within budget; ensure service contracts are in place and renewed; and purchase equipment and supplies according to budgets and purchasing procedures.
• Respond to emergencies promptly, appropriately, and courteously.
• Develop and deliver formal and informal training to associates as assigned.
• Attend required in-service training sessions.
• Support other communities as assigned by management.
• Perform other duties as assigned.
• Manage the maintenance department, which may include senior maintenance technicians, maintenance technicians, maintenance apprentices, and porters.
• Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and problems.

Benefits

• Annual performance bonuses.
• Generous paid leave programs.
• Dental, health, and vision care plans.
• Adoption and surrogacy support.
• Flexible work arrangements.
• Health advocacy, an Employee Assistance Program, and mental health benefits.
• Financial education and wellness programs.
• Automatic enrollment in the company 401(k) plan with employer matching contributions.
• Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED