Maintenance Supervisor- Central Gardens ($3,000 Sign-on-Bonus) MD.

Enterprise Residential•Capitol Heights, MD

About The Position

The Maintenance Supervisor provides leadership, direction, and oversight for the physical condition, appearance, and operational efficiency of the property. The role helps maintain a safe and attractive living environment for residents and a positive workplace for associates, while supporting service quality, resident satisfaction, and associate engagement. The supervisor ensures resident service requests are completed promptly and to a high standard, communicates courteously with residents, associates, management, and guests, and resolves complex service issues, including sensitive resident communications. The position oversees routine, preventive, scheduled, and emergency maintenance and general upkeep throughout the community, maintains logs and records, manages maintenance associates, and ensures they are trained and complete their responsibilities efficiently. Duties also include apartment turnovers and repairs, renovations, painting and cleaning; keeping common areas, grounds, and dumpster areas safe and tidy; monitoring and reporting maintenance needs; landscaping and snow removal; and responding to emergencies. The Maintenance Supervisor contributes to annual budget planning, manages service contracts, and purchases equipment and supplies within established budgets and policies. The role ensures compliance with company policies, procedures, and external requirements; may provide training to associates across the company; attends required training; and supports other communities as assigned. The position manages the maintenance department, which may include senior maintenance technicians, maintenance technicians, maintenance apprentices, and porters, and performs related duties as assigned.

Requirements

At least three years of experience as a maintenance technician or other applicable experience.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain it within 90 days of employment.
Proficiency using hand and power tools.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.

Nice To Haves

Prior supervisory experience.

Responsibilities

Lead and oversee the property's physical condition, appearance, and operational efficiency.
Ensure timely, accurate, high-quality completion of resident service requests and provide courteous customer service.
Identify, complete, or oversee routine, preventive, scheduled, and emergency maintenance repairs and general upkeep; maintain appropriate logs and records.
Manage maintenance associates, ensure they are trained, and direct their work efficiently.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep community areas, grounds, and dumpster areas safe, tidy, and free of trash, debris, and animal waste; prepare dumpsters for trash pickup.
Monitor the community and grounds, advise management of areas needing attention, maintain landscaping, water flowers, and perform snow removal as needed.
Resolve complex or advanced service issues, including sensitive communications with residents.
Contribute to annual budget planning; manage service contracts and purchase equipment and supplies in accordance with budgets and policies.
Respond promptly and courteously to emergencies.
Develop and deliver formal and informal associate training as assigned, and attend required in-service training.
Support other communities as assigned and perform other duties as assigned.
Manage the maintenance department and carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.
Comply with company policies, procedures, and external regulatory requirements.