Maintenance Supervisor

Hamilton Point Property Management LLC•Houston, TX

20d•$30 - $36

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations at an assigned property and for ensuring its physical condition meets company standards and applicable laws. The role oversees quality control, purchasing and supply management, budgeting, risk management, and personnel administration. The supervisor leads the property’s maintenance team, coordinates repairs and preventative maintenance, responds to resident maintenance concerns, and oversees inspections of apartments, buildings, grounds, pools, and fitness areas. The position also manages vendor selection and contractor work, obtains bids, purchases supplies, and reviews and submits invoices. The supervisor works with the Community Manager on staffing and personnel matters and helps ensure a quality living experience for residents. The role requires a high school diploma or equivalent, at least three years of relevant maintenance experience, a current driver license and automobile insurance, and EPA Type I and II, CPO, and HVAC certifications. Other licenses or certifications may be required by state law. The position involves physical maintenance work, exposure to varied weather and workplace hazards, regular availability by phone or pager, on-call work when needed, and occasional travel. The stated schedule is Monday through Friday, days, with on-call, weekend, and holiday work as needed.

Requirements

High school diploma or equivalent.
At least 3 years of experience in property management maintenance, other building maintenance, or a related trade.
Ability to read, write, understand, and communicate in English.
Ability to use a personal computer, Microsoft Word and Excel, and property computer tracking systems.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key tracking system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Intermediate verbal and written communication skills.
Strong organizational and time-management skills.
Ability to perform basic mathematical functions.
Comprehension of federal fair housing laws and applicable local housing provisions.
Ability to multitask, make quick and effective decisions, and analyze and resolve problems.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to negotiate a contract, delegate successfully, manage a team, conduct interviews, and train others.
Ability to set and meet goals, consistently meet deadlines, maintain flexibility and creativity, and maintain confidentiality.
Ability to drive an automobile; current driver license and automobile insurance are required.
Required EPA Certification, Type I and II; CPO certification (pool); HVAC Certification; and any other licenses or certifications required by state law.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Ability to comply with safety regulations, including using a back brace, safety goggles, and gloves when appropriate.
Ability to work regularly and consistently; overtime may be required.
Ability to work weekends and non-traditional holidays as needed.
Ability to be reachable by phone or pager except during approved time off and to work on-call or as needed due to staffing shortages.
Willingness to participate in social media content creation as needed; some travel may be required.
Ability to stand, walk, and/or sit for extended periods; frequently climb, reach, and use fingers; and moderately stoop, kneel, crawl, push, pull, lift, talk, and hear.
Ability to sustain recurring movement involving fingers, hands, wrists, legs, and feet.
Pronounced near and far visual acuity and field of vision; ability to judge distances and spatial relationships, distinguish colors, and differentiate odors.
Ability to lift and/or move more than 100 pounds and use standard maintenance equipment.
Ability to perform mental functions including comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, and instructing.
Ability to tolerate stressful situations and work under moderate supervision.

Responsibilities

Coordinate the day-to-day operations of the property.
Assist the Community Manager with interviewing and hiring maintenance staff.
Direct and supervise the maintenance team, including scheduling, assigning and delegating work, monitoring workflow and progress, reviewing work, and appraising performance.
Consult with the Community Manager on associate performance actions, including raises, promotions, discipline, and terminations.
Schedule, monitor, and perform semi-annual preventative maintenance and apartment turns.
Lead maintenance staff and participate in diagnosing and repairing HVAC, electrical, plumbing, swimming pool, carpentry, drywall, exterior structural, appliance, and other issues as needed.
Manage and promptly and professionally respond to resident maintenance issues and repair requests.
Inspect apartments before and after move-ins and move-outs, and after apartment turns.
Conduct regular property inspections to maintain cleanliness and identify problems proactively.
Ensure swimming pool and fitness areas are inspected daily.
Inspect buildings and grounds for safety and cleanliness, and notify the maintenance team of needed repairs.
Manage vendor selection and vendor relationships to ensure quality performance.
Obtain bids from outside contractors and oversee contractor work for completeness.
Purchase maintenance supplies and control expenses by obtaining comparable bids where possible.
Review, prepare, and submit property invoices accurately and according to established guidelines.
Communicate with the Community Manager about the property’s overall maintenance function.
Provide excellent customer service to prospective and current residents and promote a quality living experience.
Maintain a professional appearance and comply with the prescribed uniform policy and safety regulations.
Remain reachable by phone or pager except during approved time off, and be available for on-call work or staffing shortages.
Participate in social media content creation as needed and travel when required.