Maintenance Supervisor

Avenue5 Residential, LLC•Spokane Valley, WA

22d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The Maintenance Supervisor works with the maintenance team and property leadership to deliver timely service requests, quality unit turns, preventative maintenance, safe and clean common areas, and a positive resident experience. The position mentors maintenance team members, coordinates with suppliers and contractors, participates in an on-call rotation as necessary, and completes other duties and projects assigned by property leadership.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Maintain a valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer-service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Work with the maintenance team to ensure daily maintenance tasks, service requests, and unit make-ready standards are met.
Review and track service-request progress and identify chronic maintenance issues.
Respond promptly and professionally to maintenance-related issues in accordance with Avenue5 policies and practices.
Perform maintenance and repair work involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Perform carpentry and related repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Verify that work orders are accurate and completed on time to company standards and resident satisfaction.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the property manager and maintenance supervisor.
Promote safety and risk management in accordance with applicable laws, regulations, and company rules.
Help monitor response times for emergency on-call and after-hours assignments, address issues as needed, and participate in the on-call rotation as necessary.
Promote customer satisfaction, cleanliness, and curb appeal, and interact courteously and professionally with current and potential residents.
Build positive, active, and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, high-quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor and/or property manager.
Solicit suppliers and contractors when work is necessary and monitor their compliance with company policy.
Work with the property manager to maintain compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to collaborate on property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and a birthday holiday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.