Maintenance Supervisor

Avenue5 Residential • Spokane Valley, WA

20d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. The position also contributes to and adheres to the property budget while working with the maintenance team to meet service-request and unit make-ready standards.

The supervisor oversees and performs maintenance and repairs, preventative maintenance, property inspections, work-order tracking, emergency response, and apartment turns. The role includes mentoring the maintenance team, coordinating with property leadership and vendors, supporting resident satisfaction, and ensuring the property and team comply with applicable policies and standards.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Ability to comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure property compliance with Avenue5 policies and standards, applicable regulations, and the company risk management program.
• Work with the maintenance team to complete service requests and meet unit make-ready standards.
• Review and track service-request progress and identify recurring maintenance issues.
• Respond to maintenance issues promptly and professionally in accordance with company policies and practices.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventative maintenance, including work involving siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Verify work orders are completed promptly, meet company standards, and satisfy residents.
• Inspect grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other severe weather, fires, and floods.
• Communicate maintenance issues promptly to the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable rules and regulations.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely, high-quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors as needed and monitor their compliance with company policy.
• Work with the property manager to maintain compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss operational challenges.
• Keep maintenance costs within the property budget and provide input on future budget expenses.
• Perform other duties as assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED