Maintenance Supervisor

QUANTUM RESIDENTIAL INC•Eugene, OR

18d•$28 - $28•Onsite

About The Position

The Maintenance Supervisor organizes, coordinates, and manages the overall maintenance program for an apartment community, including exterior appearance, timely work-order service, make-ready quality, and cost-effective inventory control. The role is responsible for maintaining the property's physical condition and appearance and requires general apartment maintenance experience, appliance repair, light carpentry, plumbing and electrical knowledge, safety awareness, dependability, and the ability to work under deadline pressure. The employee must hold a current journeyman or higher license in Heating and Air Conditioning and have significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs. The position reports directly to the on-site manager. In the manager's absence, the supervisor supervises and schedules maintenance and on-site personnel. The role also coordinates with the property manager, administrative staff, other development staff, vendors, and service providers. It is full-time, day shift, based at Quantum Eugene in Eugene, Oregon, with negligible travel. The role participates in an after-hours emergency on-call program and may require overtime or schedule flexibility for emergencies and deadlines.

Requirements

Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, and electrical work.
Knowledge of safety procedures and a safety-conscious approach.
Steady and dependable, with the ability to work under deadline pressure and adapt work schedules for emergencies.
High school diploma or GED.
Two years of related experience in property management or training preferred, or an equivalent combination of education and experience.
Proficiency in MS Office, particularly desktop and web-based email, Word, and Excel; knowledge of office management systems and procedures.
Strong time-management, multitasking, prioritization, attention-to-detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial documents, instructions, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and perform arithmetic using American money and units of weight, volume, and distance.
Ability to perform the essential job functions, with reasonable accommodations as applicable.
Valid driver's license and liability insurance; personal vehicle use may be required.

Nice To Haves

Two years of related experience in property management or training is preferred.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely, professional manner.
Complete service requests daily, accurately document work and parts used, and return documentation to the supervisor by the end of the day.
Complete renewal service requests promptly and follow up on completed and incomplete requests to ensure resident satisfaction and completion.
Maintain friendly, courteous, and professional relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, report needed services and repairs to the site manager, and restore apartments to make-ready status.
Re-inspect vacant apartments after make-ready work, ensure units meet company standards, coordinate make-ready status with leasing staff, and schedule make-ready employees as needed.
Maintain an average of 50% of make-readies as market-ready each month and ensure vacant units are trashed out within 24 hours of move-out.
Complete or oversee preventative maintenance and maintain accurate records; provide resident training as required.
Inspect the property's exterior and perform daily building and common-area upkeep; help keep grounds neat and free of litter and assist with tenant improvements as required.
Complete special projects assigned and prioritized by the on-site manager.
Order parts and supplies, maintain inventory using the inventory system, and keep the shop organized for quick inventory assessment.
Maintain equipment and equipment inventory to ensure warranty compliance.
Obtain vendor and contractor bids, negotiate prices as necessary, and coordinate delivery and work schedules with vendors, contractors, and the on-site manager.
Perform after-hours emergency maintenance as required and coordinate maintenance objectives with the on-site manager daily.
Perform and report work according to company, OSHA, and health-code safety standards; clean the work area weekly.
In the on-site manager's absence, supervise and schedule maintenance and on-site personnel.
Flex the work schedule to accommodate after-hours and weekend emergencies through the on-call program.